Paysafe - Parent guide
Your local hockey organization has created a manual registration or a manual transaction and sent you an electronic invoice that requires payment. You need to update the credit card you used for the initial transaction or need to add a new card after a declined payment, this guide will walk you trough the steps required.
Section 1 : New invoice sent by your local organization
The initial email you will receive will be based on whether you currently have a Spordle My Account.
Option 1 : currently no My Account - you will receive an email with instructions to create an account.
You need to enter the temporary password received in the email
You will be asked to confirm a new password
You will then need to confirm the terms and conditions
Option 2 : you have a Spordle My Account - you will receive an email with an invoice a payment link
In both options, once you login to your My Account, you will see a notification of a pending payment
Please click Pay Now to start the process, you will see the details of the transaction.
Choose + Add Card and then enter the appropriate information *** the address is the one on file with your credit card company
Choose confirm to complete the process of adding a card, this does not confirm the payment yet
You can now see the added card at the bottom, please choose the card and then click Pay
Congratulations, you have completed the payment
You can now see the completed and upcoming payments
Section 2 : You wish to update your card on file or a payment was declined
You have an upcoming payment scheduled and would like to change your card on file
Or you received a declined payment notification, you will see this page when you login to your My Account
Choose the Payment tab
You now see the next scheduled payment in the bottom corner
Click the blue Change Card
Click the + Add Card option
Update the information and click confirm, you will have now 2 cards available
Select the new card you added and click confirm
You have now successfully update the card for the scheduled payment
You will now also see 2 cards in your vault